Make Effective Hiring Decisions

By Susan Cullen on Mon, Oct 16, 2017 @ 03:35 PM

Behavioral Interviewing will help you make the best decisions when it comes to hiring and selection.   A key principle is that past behavior is the best predictor of future behavior. So you want to identify the key behaviors needed in the job and then ask interviewing questions designed to find out how well the candidate was able to demonstrate that behavior in the past.

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Enhancing Accountability on a Team

By Susan Cullen on Tue, Sep 26, 2017 @ 01:44 PM

Accountability at work means being held accountable for your actions, not pointing the finger at others when something goes wrong.  If something needs to be done, whether it is your responsibility or not, it's important to not wait for direction to take action.  Take the initiative and as Nike says "Just Do It!" Leaders need specific Interpersonal Leadership Skills to help create a culture that encourages and engaged accountable workforce.

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5 Habits of Highly Unproductive People

By Susan Cullen on Wed, Oct 29, 2014 @ 01:09 PM

One of the biggest challenges many of us face is the difficulty of managing individual priorities when working with other team members. In past articles, the Quantum Learning team has shared effective strategies for both leaders and team members on time management and avoiding a constant state of Crisis. Since we’ve shared tips on how to manage time properly, we thought we would also share a list of indicators or habits that may raise some red flags. Here are our 5 Habits of Highly Unproductive People:

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Create an Innovative Corporate Culture - Recorded Webinar

By Susan Cullen on Fri, Nov 15, 2013 @ 09:02 AM

On October 30th we offered this complimentary webinar "5 Ways Training and Development Can Help Create An Innovative Culture". View the webinar below:

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5 Ways Training and Development Can Help Create an Innovative Culture

By Susan Cullen on Thu, Oct 17, 2013 @ 01:27 PM

  • Does your organization need to build a more innovative climate to compete in today's economy?
  • Are you a learning talent or training manager seeking new ways to help leaders create an engaged, innovative climate?
  • Do you need ideas, suggestions and tools to help you along the way?
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Guidelines for Becoming a Good Performance Coach

By Susan Cullen on Wed, Feb 27, 2013 @ 09:02 AM

A performance coach is someone who sincerely wants to help others succeed, and has the knowledge, experience and communication skills to encourage the development of others.

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Webinar-Meet the Needs of Today's Managers with Live Virtual Training

By Susan Cullen on Mon, Nov 08, 2010 @ 10:12 AM

Research indicates there is a growing need for organizations to provide more virtual resources for training and development.  There is also a need to help your managers identify how to best motivate, coach and engage their staff, even in changing turbulent times.

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Five Skills Every Manager Needs to Survive In Today's Economy

By Susan Cullen on Thu, Nov 12, 2009 @ 10:28 AM

Let’s face it:  Our current economy has put more pressure than ever on our managers.  Not only do they need to do more with less, they have to keep everyone motivated and engaged at the same time.  Managers can feel caught in the middle between what the organization needs, and what their employees need.  If you are a manager, struggling with these challenges, your role is critical now.  The following 5 key skills, when mastered effectively, can help you succeed even in today’s tough economy.

  1. Identify and Align with Key Organizational Priorities.   It’s important to understand how the current economy has impacted your organization.  What’s most important for your company to succeed right now?   Make sure you know.  Then identify how this should impact your priorities as a manager.  Communicate these priorities to your staff, and communicate them consistently.  Make sure everyone is aligned and understands how their role helps the organization navigate through today’s choppy waters.

  2. Manage Your Time to Focus on These Priorities.   It’s hard to disconnect from all our communication devices:  text messages, voice mail, constant emails, interruptions, and all sorts of staff crises.  However, the challenge every manager faces is the need to prioritize what is REALLY important from what is just urgent.  When the going gets tough, it is more important than ever to make sure you are accomplishing your most important priorities.  So remind yourself often what your critical objectives are.   Don’t let all the pressing demands of the day keep you busy, instead of effective.

  3. Coach Your Staff to Succeed.   Your key role as a manager is helping your staff to succeed.  That means that you have got to help them stay focused on accomplishing their key priorities as well.  You need to be so clearly tuned in to them that you know when they are slipping.  Then you will need to coach them in the most effective way possible when they get off track.  Help them to take ownership when they need to improve, and find the best strategies for success.

  4. Create a Motivational Environment.  Your staff can also be facing additional pressure and work demands right now.  You need to do everything in your power to keep them engaged.  Don’t ever underestimate the power of gratitude and appreciation.  Let your staff know what you value about each individual.  Be sincere and communicate it often.  You’ll be amazed at how powerful the strategy of expressed praise can be.

  5. Become an Effective Change Agent.  The only constant we have is change.  To survive in today’s economy you need to embrace change and help your staff do the same.  Communicate openly when a change is about to occur and explain the benefits to the organization and/or your employees.  Help everyone understand how their actions can benefit the company by implementing the change. Although difficult at first, they’ll follow your lead and the new change will be accepted.
You can lead your staff through today’s economic challenges to be even stronger when the economy finally improves.  You, too, will become stronger in the process as a result.   Remember that your staff will watch how YOU step up to the challenge.  They will model your attitudes, actions and beliefs.  So use any challenge you experience as an opportunity to model what you want to see in others.  When you do, you will have mastered key elements of effective leadership, even in a tough economy.

To learn how you can gain these critical skills for yourself and/or your organization, check out our free recorded webinar entitled “ How Live Virtual Management Training Can Meet the Needs of Today’s Managers”.   This one hour recorded webinar will expand on this article further, and show you how you can gain these skills, even on a minimized budget.

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How To Conduct Effective Meetings

By Susan Cullen on Tue, Apr 05, 2005 @ 02:09 PM

Before you call your next meeting, the FIRST step is to decide if it is really essential. To determine that, ask yourself the following:

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