Make Effective Hiring Decisions

By Susan Cullen on Mon, Oct 16, 2017 @ 03:35 PM

Behavioral Interviewing will help you make the best decisions when it comes to hiring and selection.   A key principle is that past behavior is the best predictor of future behavior. So you want to identify the key behaviors needed in the job and then ask interviewing questions designed to find out how well the candidate was able to demonstrate that behavior in the past.

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Understanding DiSC Personality Styles

By Susan Cullen on Fri, Mar 04, 2016 @ 09:40 AM

The term "DiSC" refers to the first letter of each of the 4 personality styles as follows: 

  • Dominance (D)
  • Influence (I)
  • Steadiness (S) and
  • Conscientiousness (C)

Please find listed below the priorities, motivations, fears and limitations of each style. 

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Understanding the Four Behavioral Styles

By Susan Cullen on Mon, Mar 04, 2013 @ 09:54 AM

Below you will learn more about the four behavioral styles: Dominance, Influencing, Steadiness and Conscientiousness. Learn the goals and fears of each style, what they tend to overuse and how each style can be more effective.

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Online Interpersonal Skills Class

By Susan Cullen on Fri, Jan 18, 2013 @ 12:31 PM

Do you find yourself in any of these situations:

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Keys for Adapting Your Behavioral Style to Others

By Susan Cullen on Fri, Sep 10, 2010 @ 09:56 AM

Earlier this week, I wrote a blog article entitled “Know your Style to Get Ahead. It discussed the 4 different behavioral styles. In case you missed it, you can read that article here.  I’d like to build on that article now and share some tips for applying behavioral style knowledge to advance your career.

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Know Your Behavioral Style to Get Ahead

By Susan Cullen on Wed, Sep 08, 2010 @ 01:40 PM

Do you ever wonder what makes some people seem to almost magically advance their careers forward while others, with similar backgrounds, go unnoticed?  What makes them so special?  How can you discover what gives them the hidden edge?

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Benefits of Behavioral Interviewing

By Susan Cullen on Fri, Aug 14, 2009 @ 09:28 AM

Have you ever wished you had a crystal ball that would tell you BEFORE you hired a candidate if they were actually going to be a good fit?  Have you ever scratched your head AFTER you made a bad hiring decision, and wished you never even hired an employee in the first place?

Making sure you have the right person, in the right position, at the right time, takes much more than a crystal ball.  It takes knowledge of effective interviewing skills, and the ability to implement them.

One of the most effective approaches for interviewing is called Behavioral Interviewing.  It works off the premise that future behavior is best predicted by past behavior.  To be sure that a candidate has the capabilities needed to perform the job, you need some degree of proof that they have demonstrated these capabilities in the past.  A behavioral interview is a series of open-ended questions that help you obtain a good picture of a person’s capabilities in previous positions.

Preparation before the interview is essential.  To prepare for a behavioral interview, first identify the key competencies needed in the position.  Many people tend to focus primarily on the technical skills needed.  However, performance skills are also incredibly important competencies for success.  Examples of performance skills include problem solving, communication, analytical thinking, results-orientation, etc.

Once you have gathered information regarding all the skills required for the position, it is important to prepare a list of behavioral-based interview questions designed to critique the candidates past performance around those competencies.   Most behavior based interview questions ask the candidate to provide detailed information regarding:

•    A past situation where they demonstrated those skills
•    The behavior that the candidate performed
•    The outcome of that behavior

An example of a behavior-based question designed to assess the competency of effective time management would be:  “Tell me about a time when you were faced with a number of priorities to accomplish in a relatively short time frame.”

Then the interviewer would probe deeper by asking

•    “What kinds of things did you consider?”  
•    “How did you respond to the pressure?”
•    “What was the result?”

The interviewer can gain great insight into the candidate’s capabilities as the candidate is asked to provide a specific, detailed picture of his or her performance in a past situation. 

As a result, a more objective assessment of the candidate’s strengths and development needs can be achieved.  Although it may not be a crystal ball, it provides a much higher likelihood of making more informed hiring decisions.

To learn more about developing the skills needed to interview effectively, please review our Behavioral Interviewing Courseware on the web.

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Management Skills to Increase Team Performance

By Susan Cullen on Tue, May 20, 2008 @ 01:39 PM

My name is Susan Cullen. I am the President of Quantum Learning Solutions, Inc. and have been in the training industry for the past 18 years. Our focus has been to provide organizations with the most critical communication skills managers can use to significantly increase employee productivity and performance. Over the years, I have found that the three basic skills every manager needs to motivate and develop their staff are:

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