What are the Interpersonal Skills You Need at Work?

Mon, Mar 14, 2011 @ 09:20 AM

How to Gain the Interpersonal Skills to Lead Others...NOW!

What are interpersonal skills

A lot has been said about the importance of interpersonal skills.  But just what are they, and which ones are most important?  Daniel Goleman states that "Emotional Intelligence" is even more of a contributor to business success than IQ.  In his groundbreaking book Working with Emotional Intelligence, he says "On average, close to 90 percent of success in leadership was attributable to emotional intelligence".  Goleman defines Emotional Intelligence as having these four competencies:

  • Self-Awareness:  Being aware of your own needs, values and emotions and their impact on your behavior

  • Self-Management:  Keeping your emotional reactions in check and being able to behave appropriately when you experience feelings that could result in destructive behavior

  • Social Awareness:  Being in tune with other's feelings and needs

  • Relationship Management:  The ability to build relationships based on mutual trust and respect

In addition to the items above, the following interpersonal skills are important in order to work effectively with other people:

  • The ability to manage conflict:  Respectively managing differences of opinions and seeking win-win resolutions

  • Problem solving:  Choosing the best course of action while taking the needs and perspectives of others into account

  • Communication:  Speaking with clarity and directness while showing appropriate sensitivity to the receiver

  • Listening:  Being able to hear other people's perspectives while suspending judgment

  • Demonstrating responsibility:  Doing what you say you will do, when you say you will do it

  • Being accountable for your actions:  Not making excuses or blaming others

  • Showing appreciation:  Letting other people know you value them and their help

  • Flexibility:   Being open to new and different ways of doing things

Personal Benefit of Strong Interpersonal Skills
There are several personal benefits that can be obtained by a person with strong interpersonal skills.  These skills are highly valued in the workplace and a person who possesses them is seen to add great value.  Additional career opportunities can open up as a result.

Summary
Possessing strong interpersonal skills is a strong predictor for career success.  When you manage or lead other people, it is especially critical to gain the Interpersonal Leadership Skills you need.  Our free report will help anyone working with others to gain the insight into the behaviors of 4 different behavioral styles found in the workplace. This Guide to Interpersonal Communication Skills at Work can be downloaded from the button below:

Download Whitepaper

 

Why do you think Interpersonal Skills are so important?  Please share your comments below.

Written by Susan Cullen

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