3 Key Interpersonal Skills You Need at Work Today - Recorded Webinar

By Susan Cullen on Mon, Oct 16, 2017 @ 03:40 PM

This recorded webinar discusses the 3 most important interpersonal skills you need at work today.  Here's what you are going to learn in this ground-breaking training:

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Five Tips to Being an Effective Performance Coach

By Susan Cullen on Mon, Oct 16, 2017 @ 03:38 PM

If you have agreed to act as performance coach for someone who is working on his or her performance development, support this person any way you can. Outlined below are several ways to be an effective performance coach.
 

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Make Effective Hiring Decisions

By Susan Cullen on Mon, Oct 16, 2017 @ 03:35 PM

Behavioral Interviewing will help you make the best decisions when it comes to hiring and selection.   A key principle is that past behavior is the best predictor of future behavior. So you want to identify the key behaviors needed in the job and then ask interviewing questions designed to find out how well the candidate was able to demonstrate that behavior in the past.

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Leadership Training - 5 Functional Skills Effective Managers Need to Lead Their People

By Susan Cullen on Thu, Oct 12, 2017 @ 10:51 AM

What are the primary functional skills needed for managers and supervisors to lead their people effectively?  Our experience, after working with thousands of managers and supervisors, has shown that there are a core group of skills most managers need if they are going to excel in their role.  These all involve key functions managers must demonstrate regularly, while bringing out the best in their people. 

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Why Leadership Training is Essential in Your Organization

By Susan Cullen on Mon, Oct 02, 2017 @ 12:00 PM

Many people believe that leadership is critical in their organization.  They instinctively know that well-run organizations are operated by leaders who grow it, sustain it and keep it running optimally.  However, there can frequently be a false assumption that leadership training and development is not essential.  Let’s look at how costly that assumption can be:

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Enhancing Accountability on a Team

By Susan Cullen on Tue, Sep 26, 2017 @ 01:44 PM

Accountability at work means being held accountable for your actions, not pointing the finger at others when something goes wrong.  If something needs to be done, whether it is your responsibility or not, it's important to not wait for direction to take action.  Take the initiative and as Nike says "Just Do It!" Leaders need specific Interpersonal Leadership Skills to help create a culture that encourages and engaged accountable workforce.

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Five Behaviors of a Cohesive Team Showcase - Philadelphia

By Susan Cullen on Tue, Jul 18, 2017 @ 02:27 PM

Do you want your teams to have the ultimate competitive advantage?

Based on the internationally best-selling leadership fable, The Five Dysfunctions of a Team by Patrick Lencioni, the Five Behaviors of a Cohesive Team™ facilitates a unique learning experience that measures and develops the top five behaviors of a healthy well-functioning team. Find out how this program can make a lasting impact on your teams at this showcase event in Philadelphia.

At the Five Behaviors™ showcase, you will receive:

  • Insights from assessment data that you can apply to your own teams and organization
  • Case-study stories from companies who have used the Five Behaviors framework
  • An overview of The Five Behaviors model and how it can work for you
  • Sample Five Behaviors assessment report

Program Details:

Tuesday, October 31, 2017
1515 Market Street, Philadelphia, PA

The event begins with a continental breakfast and networking followed by an interactive presentation, as follows:

9:00 - 9:30 - Registration, networking, continental breakfast
9:30 - 11:00 - Presentation

This is a FREE event.

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12 Inspiring Leadership Development Quotes

By Susan Cullen on Wed, May 31, 2017 @ 01:18 PM

Below you will find some of my most inspiring leadership quotes. 

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One of the Biggest Traps That Hinders Effective Leadership: Poor Time Management

By Susan Cullen on Wed, Dec 28, 2016 @ 04:35 PM

It seems that our lives are moving faster than they ever have.  How often have we remarked to a co-worker about “how fast the time has flown by”, or hear someone say “Where did the time go?”

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Upcoming Webcast: 3 Critical Drivers Needed When Providing Effective Leadership Training

By Susan Cullen on Tue, Oct 18, 2016 @ 07:31 AM

Join us on Thursday, October 27th from 11:00 - 12:00 PM ET when HR.com will be hosting our Webinar titled - 3 Critical Drivers Needed When Providing Effective Leadership Training
REGISTER - It's FREE!

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Foundations of Leadership Program

By Susan Cullen on Fri, Mar 18, 2016 @ 11:52 AM

  • Do you need to help your managers enhance their skills to lead others effectively?
  • Do you need a proven process that can help you?
  • Are you looking for a customized program that fits YOUR organization's need?

Learn more about the Foundations of Leadership program below.

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Understanding DiSC Personality Styles

By Susan Cullen on Fri, Mar 04, 2016 @ 09:40 AM

The term "DiSC" refers to the first letter of each of the 4 personality styles as follows: 

  • Dominance (D)
  • Influence (I)
  • Steadiness (S) and
  • Conscientiousness (C)

Please find listed below the priorities, motivations, fears and limitations of each style. 

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Leap 2 Leadership Virtual Bootcamp

By Susan Cullen on Tue, Sep 29, 2015 @ 08:13 AM

Introducing: Leap 2 Leadership Virtual Bootcamp

This is a proven 5 step process that will help your managers gain leadership skills quickly, easily and effectively to lead your work force to new heights.

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eBook - How to Help Managers Develop Leadership Skills

By Susan Cullen on Mon, Aug 24, 2015 @ 09:46 AM

Research in this eBook: What You Need to Know to Develop Leaders Ready to Lead Today

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Time Management Skills for Busy Leaders

By Susan Cullen on Thu, Nov 20, 2014 @ 11:44 AM

Our world, both online and offline, seems to be moving at lightening speed these days with no signs of slowing down.

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5 Habits of Highly Unproductive People

By Susan Cullen on Wed, Oct 29, 2014 @ 01:09 PM

One of the biggest challenges many of us face is the difficulty of managing individual priorities when working with other team members. In past articles, the Quantum Learning team has shared effective strategies for both leaders and team members on time management and avoiding a constant state of Crisis. Since we’ve shared tips on how to manage time properly, we thought we would also share a list of indicators or habits that may raise some red flags. Here are our 5 Habits of Highly Unproductive People:

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Five Steps to Master Your Time

By Susan Cullen on Mon, Oct 20, 2014 @ 09:13 AM

Let’s face it; our business world is a busy, fast-moving and noisy place where information is coming at us at an alarming rate all day long. As business professionals, we are constantly receiving a steady flow of emails, text messages, phone calls and voice mails. This incoming information can take the form of client leads, new product ideas, customer complaints and even in-house needs like staff management. Sometimes it’s enough to make our heads spin and our eyes cross.

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Why Leadership Training is Critical

By Susan Cullen on Fri, Oct 10, 2014 @ 12:10 PM

Many people believe that only top level executives benefit from leadership training, but in reality, anyone who is going to lead a group or supervise another person can profit from training. Leadership training can help bring out the best in team members, particularly when leadership roles need to change within the team as the project progresses.

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4 Indicators That it’s Time to Provide Leadership Training

By Susan Cullen on Thu, Oct 02, 2014 @ 02:05 PM

As a business professional, you may be under the impression that your business is running like a “well-oiled machine” and supervisors are up to par on everything they need to effectively manage team members. On the flip-side, many people in a leadership position also know that it takes a special skillset to lead others effectively.  Most new managers actually feel very ill-equipped in their role as a new supervisor. Aside from these managers and supervisors stepping forward to request further training, there may be other telling factors within your company that indicate that it is time to consider options for advanced fundamental leadership training. Here are a few:

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How Leadership Training Provides a Competitive Edge

By Susan Cullen on Thu, Sep 25, 2014 @ 11:48 AM

Competitive advantage occurs when an organization acquires or develops an attribute or combination of attributes that allows it to outperform its competitors. - Wikipedia

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How to Boost Employee Development with Mentoring

By Susan Cullen on Mon, Jul 21, 2014 @ 10:24 PM

Every industry—and in fact, most every company—has a unique set of needs when it comes to recruiting, developing, and retaining top talent. But across the board, employee development can be bolstered by a common support: mentoring.

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Do Your Business Leaders Display Innovation Skills?

By Susan Cullen on Fri, Jul 11, 2014 @ 09:51 AM

We all know innovation is essential for driving business growth and helping to differentiate your organization from key competitors. But it’s not enough to simply talk about innovation, or urge employees to “think outside the box.”

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Workplace Productivity and Team Performance during Summer Months

By Susan Cullen on Fri, Jun 27, 2014 @ 10:16 AM

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Top 5 Challenges to Leadership Team Development

By Susan Cullen on Tue, Jun 17, 2014 @ 07:50 AM

Effective leadership is invaluable to a company and its employees. Strong leaders increase employee engagement and productivity, while reducing turnover rates and fueling cultures of innovation.

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4 Business Leadership Traits that Earn Credibility

By Susan Cullen on Fri, Jun 06, 2014 @ 12:18 PM

Lots of articles have been written on the subject of credibility in business leadership. You may have read how body language and tone of voice can affect your colleagues’ perceptions of you. Chances are you’ve seen some firsthand examples of managers losing credibility after being dishonest, inappropriate, or lax. The fact is, credibility takes months to build and only a moment to destroy. Each day presents a new opportunity to garner trust and confidence from your teams.  

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Who Should Own Leadership Talent Development?

By Susan Cullen on Wed, May 28, 2014 @ 07:39 AM

Who should own leadership talent development? The short answer is everyone. But making sure succession planning is an effective, ongoing process—versus a series of disjointed programs—requires strategy and sustained buy-in at all levels. Here’s how different groups can step up to the plate and assume the necessary roles:

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5 Fast Facts about Leadership Development

By Susan Cullen on Wed, May 21, 2014 @ 10:49 AM

ASTD estimates that U.S. companies spent upwards of $164 billion on training and development in 2012. But leadership development only accounted for 13.5 percent of that figure. Here are five fast facts to illustrate why organizations should be doing more:

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Managing Millennials: Online Employee Training Programs for Gen Y

By Susan Cullen on Tue, May 13, 2014 @ 10:16 AM

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5 Brilliant Leadership Blogs to Help Build High-Performance Teams

By Susan Cullen on Thu, May 08, 2014 @ 08:58 AM

Last week I commented on an important LinkedIn article from marketing and management executive, John White.  White offered some great tips for business leaders—new and veteran. But his post’s last line, a quote from football legend Vince Lombardi, is maybe the most valuable:

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7 Facts about Workplace Stress and Strong Interpersonal Skills

By Susan Cullen on Wed, Apr 23, 2014 @ 12:33 PM

If you’ve read any of the recent reports about a skills gap in the American workforce, you probably have core competencies like math, literacy, and problem-solving on your radar. After all, these are the fundamentals that define successful employees, right?

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How to Create an Innovative Corporate Culture in 2014

By Susan Cullen on Wed, Apr 16, 2014 @ 10:50 AM

Corporate America has been talking about innovation as a business imperative for almost 20 years now. In that time, we’ve seen new models and gatekeepers emerge. We’ve also seen attitudes and strategies shift.  And although 91 percent of executives still say innovation is a strategic priority, some interesting changes are afoot.

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3 Ways Management Training Will Save Your Company Money

By Susan Cullen on Fri, Apr 11, 2014 @ 11:29 AM

What does it cost to develop effective management? To promote the kind of leaders who truly support and regularly acknowledge the people around them? Informally, Scott O’Neill’s organizations (the Philadelphia 76ers and the New Jersey Devils) are doing it for 10 cents a day, every time they encounter “great assists” in the workplace.

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Leadership Training: Best Practices to Build Employee Engagement

By Susan Cullen on Wed, Mar 05, 2014 @ 08:30 AM

Every year, which expense costs U.S. businesses more than employee travel, television advertising, and occupational injuries…combined

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Quotes About Stress

By Susan Cullen on Wed, Dec 04, 2013 @ 03:04 PM

This busy holiday season can bring good times with family and friends.  It can also be a stressful time, filled with too much to do at home and at work.  Below please find some helpful quotes about stress that serve as a good reminder whenever you feel you have too much on your plate.

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Five Levels of Delegation

By Susan Cullen on Tue, Nov 26, 2013 @ 08:48 AM

When you are in a leadership position it is very important to learn how to delegate to others. It isn't always easy or you may not be willing to give up some of your responsibilities.  However, it is mandatory in order to achieve your own goals while also developing your staff.   Below please find 5 levels of delegation.  The level you choose will depend on the willingness and ability of the employee:

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Stress in the Workplace - How to Cope

By Susan Cullen on Fri, Nov 22, 2013 @ 11:25 AM

A lot is going on in the world today.  Not only is the world moving faster for everyone, but the need for stress management is almost universal.  People have more on their plates than ever before, many people are worried about job security right now and those left in their jobs have a lot of demands placed on them - but there are things you can do to handle your stress better.

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Leadership Training - 7 Essential Skills Leaders Need Today

By Susan Cullen on Mon, Nov 18, 2013 @ 11:22 AM


People respect leaders, and the inspiration they generate. Despite the massive shifts in today's business plan, one key success factor remains con
stant: leadership. Unlocking the leadership potential of your employees will drive your company to leadership in its industry. According to the Association of Talent Development, organizations spend an average of $1,229 per employee on learning.  The majority of those dollars are spent on Leadership Training.  To maximize the return on your learning investment for leaders, we've identified the 7 most essential skills leaders need to be adept at in today's world, as follows:

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Create an Innovative Corporate Culture - Recorded Webinar

By Susan Cullen on Fri, Nov 15, 2013 @ 09:02 AM

On October 30th we offered this complimentary webinar "5 Ways Training and Development Can Help Create An Innovative Culture". View the webinar below:

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Guide to Interpersonal Communication Skills at Work

By Susan Cullen on Wed, Nov 13, 2013 @ 10:02 AM

We are not all the same and we don’t all approach things the same way. When you learn about behavioral styles, the end result is that you can better lead people and realize what motivates them as unique individuals.

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5 Ways Training and Development Can Help Create an Innovative Culture

By Susan Cullen on Thu, Oct 17, 2013 @ 01:27 PM

  • Does your organization need to build a more innovative climate to compete in today's economy?
  • Are you a learning talent or training manager seeking new ways to help leaders create an engaged, innovative climate?
  • Do you need ideas, suggestions and tools to help you along the way?
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Innovative Leadership

By Susan Cullen on Thu, Sep 26, 2013 @ 07:49 AM

Studies have shown that corporate culture is the most significant element of innovation.  Your leaders are the key elements in the creation of that culture.  All the money in the world and all the R&D resources in the world won't make as big an impact as your leaders will.  But creating a more innovative culture isn't easy to do because by nature, human beings are resistant to change.

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Innovative Leadership Quotes - Part 2

By Susan Cullen on Sun, Sep 15, 2013 @ 08:06 PM

"Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee of long-term customer loyalty. It's the only strategy for out-performing a dismal economy." - Gary Hamel

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Innovation in the Workplace

By Susan Cullen on Tue, Sep 10, 2013 @ 04:27 PM

The definition of innovation is the introduction of something new: a new idea, method or product.  Leaders or managers cannot force people to be innovative.  They need to create a culture where team members are encouraged to be more innovative.   It's important that new ideas and methods are accepted and not frowned upon.   This encourages employees to explore new methods or procedures and helps to build an innovative culture.

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INNOVATION: 5 Ways Leaders Can Promote an Innovative Culture

By Susan Cullen on Mon, Sep 09, 2013 @ 09:51 AM

INNOVATION: 5 Ways Leaders Can Promote an Innovative Culture - Complimentary Webinar

  • Are you a Training Manager charged with creating a more innovative culture to drive organizational growth and success, but not sure where to start?
     
  • Do you need to develop programs that help leaders ignite your employee's passion for innovation?
     
  • Are you seeking a proven, cost-effective process to make it happen?
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Innovative Leadership Quotes - Part 1

By Susan Cullen on Fri, Sep 06, 2013 @ 01:07 PM

"Capital isn't so important in business. Experience isn't so important. You can get both these things. What is important is ideas. If you have ideas, you have the main asset you need, and there isn't any limit to what you an do with your business and your life." - Harvey Firestone

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5 Skills of Innovative Leadership

By Kathie Dorus on Wed, Sep 04, 2013 @ 11:58 AM

To understand what innovative leadership is you have to first understand what innovation is all about. Innovation is the introduction of something new:  a new idea, method or product. There are two types of innovation: exploratory which consists of creating new ideas and then there is exploitative which means changing and improving ideas that you already have.

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Analyzing Performance Trends

By Susan Cullen on Fri, Aug 23, 2013 @ 09:58 AM

You may have identified aspect of your performance that you would like to improve. Before you decide what to do about them, you should analyze why the unwanted performance trends exist. The major reasons for any performance problem are:

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Building Trust as a Manager

By Susan Cullen on Wed, Aug 14, 2013 @ 09:08 AM

The most effective leaders know the impact of trust in the workplace.  It can impact the quality of relationships, conversations, work projects and productivity. If you want to build trust in your team, the most important factor is to communicate clearly. Below is a list of tips on how to improve the trust in your team:

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Four Steps to Help Motivate Your Employees

By Susan Cullen on Thu, Jul 25, 2013 @ 08:21 AM

One of the biggest challenges many managers and supervisors face is knowing the best way to develop an engaged, highly motivated workforce. The secret is for the manager to create an atmosphere that brings out the best in each individual. One management approach that worked excellently with one person may yield a different response from someone else. Here are four steps to follow to help motivate your employees:

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5 Steps for Communicating During Organizational Change

By Kathie Dorus on Wed, Jul 17, 2013 @ 08:42 AM

Change in the workplace will be constant. It is best to communicate change in the workplace as early as possible. Change tends to create confusion and stress among employees, which in turn affects their performance and productivity.  If you communicate early what changes are to occur it helps with the resistance some will have to the change.  This will also give employees the time they need to prepare themselves for the changes. Communication is vitally important when change of any sort occurs. As tensions can rise, communication can often break down just when it is needed the most. Some suggestions for communicating during times of change include:

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12 Competencies for Effective Time Management

By Susan Cullen on Thu, Jul 11, 2013 @ 12:21 PM

We’re all faced with too much to do these days. But one person’s challenge may not be someone else’s. In order to really maximize the use of your time, you need to have a good understanding about what YOUR unique time management challenges are.

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Overcoming Communication Obstacles in the Workplace

By Susan Cullen on Tue, Jun 18, 2013 @ 11:08 AM

Research shows that we filter out or change the intended message of what we hear in 70% of our communication.  That's a lot of the time! If we filter out or change it that often it is REALLY important that we learn how to send and receive messages to make sure we are being heard and are hearing others!

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What are Interpersonal Skills?

By Susan Cullen on Tue, May 21, 2013 @ 08:20 AM

Real interpersonal skills are about connection. This includes actions like smiling, a handshake, an outgoing personality in addition to a good mindset. Working in a team is important in today's workplace and communication skills are essential. The Center for Public Resources did a national survey and discovered 90% of the time individuals are terminated for poor attitudes, inappropriate behavior and poor interpersonal skills rather than deficient job skills (McNamara, 2003).

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Improve Communication with Better Listening Skills

By Susan Cullen on Mon, Mar 18, 2013 @ 07:54 AM

We have always known that success depends on people communicating effectively.  Good communication isn't only about speaking well but also about listening well.  Only by listening effectively can you respond appropriately in any situation.

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Understanding the Four Behavioral Styles

By Susan Cullen on Mon, Mar 04, 2013 @ 09:54 AM

Below you will learn more about the four behavioral styles: Dominance, Influencing, Steadiness and Conscientiousness. Learn the goals and fears of each style, what they tend to overuse and how each style can be more effective.

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Guidelines for Becoming a Good Performance Coach

By Susan Cullen on Wed, Feb 27, 2013 @ 09:02 AM

A performance coach is someone who sincerely wants to help others succeed, and has the knowledge, experience and communication skills to encourage the development of others.

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Communication Skills Quotes

By Susan Cullen on Wed, Jan 30, 2013 @ 09:51 AM

Communication is the basis of all relationships. Whether personal or professional, you just can't do without effective communication.  In order to build a good relationship with your clients, employees or peers you must use effective communication. Below please find some quotes about personal communication that I thought you might find interesting:

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Online Interpersonal Skills Class

By Susan Cullen on Fri, Jan 18, 2013 @ 12:31 PM

Do you find yourself in any of these situations:

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Time Management - Live Virtual Class

By Susan Cullen on Thu, Dec 20, 2012 @ 08:55 AM

Do you relate to any of these challenges?

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Workplace Communication - Positive Communication Quotes

By Susan Cullen on Tue, Nov 20, 2012 @ 08:50 AM

Communication is the basis of all relationships. Whether personal or professional, you just can't do without effective communication.  In order to build a good relationship with your clients, employees or peers you must use effective communication. Below please find some quotes about personal communication that I thought you might find interesting:

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3 Key Interpersonal Skills You Need at Work Today - Webinar

By Susan Cullen on Thu, Sep 20, 2012 @ 08:45 AM

  • Do you want to enjoy your job more because your interpersonal relationships at work are better?
     
  • Do you want to understand what makes different people tick?
     
  • Do you want to be able to ask for what you want in a way that's not confrontational but gives you what you need?

Join us as we address the three interpersonal skills that are critical for being effective at work today. This FREE live virtual webinar will provide you with tips you can immediately use to:

  • Empower joint problem solving
  • Encourage better connections with others
  • Engage people to want to help you
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4 Steps to Key Communication Skills

By Susan Cullen on Wed, Jul 11, 2012 @ 10:44 AM

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Fundamental Listening Skills

By Susan Cullen on Wed, Jun 27, 2012 @ 01:54 PM

There is more to being a good listener than just not talking.  The fundamental principles for being an effective listener are:

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Understanding Behavioral Styles - Conscientiousness Style

By Susan Cullen on Wed, Jun 20, 2012 @ 09:30 AM

The "C" or "Conscientiousness" style is the fourth and last style in the DiSC behavioral style model.  The Conscientiousness Style focuses on the "Right" or "Correct" way.  They want others to minimize socializing, give details and value accuracy.  They tend to be slower paced and task-oriented.  They are concerned about doing the job right and will pay a lot of attention to make sure it is.  Here are the characteristics of this style:

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Understanding Behavioral Styles - Steadiness Style

By Susan Cullen on Mon, Jun 18, 2012 @ 02:01 PM

The "S" or "Steadiness" style is the third style in the DiSC behavioral style model.  People with a Steadiness Style focus on cooperating with others.  They want others to be relaxed, agreeable, cooperative and appreciative.  They are people-oriented but at a slower pace.  They don't like to make quick decisions, but value consistency instead.  They are patient and loyal and also very good at listening to people and calming others when they get upset.  Here are the characteristics of this style:

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Understanding Behavioral Styles - Influencing Style

By Kathie Dorus on Thu, Jun 14, 2012 @ 10:57 AM

The "I" or Influencing Style is the second style in the DiSC model for understanding behavioral styles.  The Influencing Style focuses their energies on others.  They want others to be friendly and to recognize their contributions.  These are the "people people."  Popularity is important to them.  They get their job done by making allies with other people.  Here are the charactersitcs of this style:

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Understanding Behavioral Styles - Dominance Style

By Susan Cullen on Wed, Jun 13, 2012 @ 08:13 AM

This will be the first of four blog articles to describe the four styles that make up the DiSC Behavioral style model.  The first style is the D style or "Dominance Style".  This style focuses on controlling the environment.  They want others to be direct, straightforward, and open to their need for results.  They work best when they are free from controls and supervision.  They overcome opposition to get the job done.  Here are the characteristics of this style:

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Time Management Quotes

By Susan Cullen on Wed, Apr 11, 2012 @ 11:30 AM



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Team Building Quotes - Team Synergy

By Susan Cullen on Tue, Mar 27, 2012 @ 07:47 AM

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Leadership Quotes: Effective Leadership

By Susan Cullen on Mon, Mar 19, 2012 @ 02:09 PM

A lot has been written about effective leadership.  You probably can recognize it when you experience it.  You definitely can recognize it when you don't.

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Management Development Training Webinar

By Susan Cullen on Wed, Nov 30, 2011 @ 05:00 PM

Management Development in Today's Economy

Research indicates there is a growing need for organizations to provide more live virtual resources for training and development. There is also a need to help your managers identify how to best motivate, coach and engage their staff, even in changing turbulent times.

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Online Management Training: Why It's Important Today

By Susan Cullen on Thu, Jul 07, 2011 @ 12:07 PM

In today's economy, when organizations are struggling to positively differentiate themselves, an organization's managers are the key individuals who inspire the workforce to perform at its highest.  To help maangers gain the skills they need, it's important to recognize the reality of today's world in which they they operate.  Workloads haven't decreased with advancing technology.  They have increased.  Most managers are struggling to keep up with the ever-increasing demands they must face.

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Dealing with Stress

By Susan Cullen on Thu, May 19, 2011 @ 09:11 AM

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The DISC Test: How It Can Improve Your Interpersonal Skills

By Susan Cullen on Wed, May 11, 2011 @ 11:15 AM

Understanding more about your own behavioral style tendencies and those of other people can greatly enhance your interpersonal skills.  One effective way to learn more about yourself is by measuring your behavioral style strengths with a DISC profile.  It is called "the DISC" because of the first letter of each of the 4 styles as follows:

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3 Skills Managers Need Now

By Susan Cullen on Mon, May 09, 2011 @ 05:20 AM

Let's face it:  The business climate looks very different today than it did even a few years ago.  Organizations are looking for every way possible to give them a competitive edge in today's tough economy.  The significant role a manager plays to engage their staff and increase team performance has never been more critical.  Research has consistently shown that the relationship each employee has with their immediate manager or supervisor is the most important ingredient for helping them feel loyal to the organization and determined to give their best every day.

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5 Deadly Sins of Bad Meetings

By Susan Cullen on Wed, May 04, 2011 @ 01:14 PM

Do you feel frustrated because your meetings are a waste of time?  Does it ever feel that nothing gets accomplished and you are spinning your wheels?  There are 5 symptoms of bad meetings that can really impact your team.  They are:

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Communication with Others

By Susan Cullen on Sat, Apr 23, 2011 @ 10:38 AM

Communication is the cornerstone of our lives.  It is the cause of great joy when we feel we are really connecting and understanding someone.  It can also be the source of great frustration or pain when we are not.  Below please find several quotes about communication skills that speak to this:

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How to Run a Meeting

By Susan Cullen on Wed, Apr 20, 2011 @ 10:00 AM

You've spent countless hours in meetings.  When they are run well you know you have accomplished something meaningful.  When they are not run well, they are a huge waste of time.  Below please find a few quick tips that can help you make your next meeting a better one.

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Stress Management

By Susan Cullen on Sat, Apr 16, 2011 @ 06:06 PM

We're all feeling the pinch these days:  more to do with less time to do it in, mounting pressures at home and at work, and a struggling economy.  A great deal of research has been done to indicate that stress at home causes productivity loss in the marketplace.  It also reveals, however, that stress on the job causes more stress at home.  One area of life impacts the other. 

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6 Reasons Your Employees Can't be Engaged

By Susan Cullen on Tue, Apr 05, 2011 @ 04:51 PM

It has never been more important to build an engaged workforce who is passionate about helping your organization succeed in today's changing and challenging business climate.  But there may be hidden symptoms of disengagement that can cause employees to "turnoff", just when you need them the most.  The individual's immediate supervisor or manager is usually in the best position to create some of these unfortunate circumstances.  Luckily, they are also in the best position to turn it around.  Jim Haudan, in his book entitled "The Art of Engagement", lists 6 issues that employees state are preventing them from truly engaging and committing to their organizations, as follows:

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Create Trust by Addressing 3 Unspoken Questions

By Susan Cullen on Mon, Mar 28, 2011 @ 01:43 PM

Even if you are not a professional "sales person", you are always selling your ideas and suggestions to team members and other colleagues.  What many people may not realize, however, is that other people are silently asking themselves 3 questions about you.  This is especially true if they don't know you very well.

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5 Deadly Traps Impacting Team Time

By Susan Cullen on Wed, Mar 23, 2011 @ 07:04 PM

One of the biggest challenges we hear from participants in our Time Management Classes is the difficulty of managing individual priorities when working with other team members.  Below please find 5 deadly traps that can really zap how effectively team members are able to get their work done.  You may want to discuss these with team members during your next meeting.  This discussion just might help you each get more done each day!  The five deadly traps impacting team time are:

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What are DiSC Behavioral Styles?

By Susan Cullen on Fri, Mar 18, 2011 @ 02:03 PM

We each think, act and are motivated in unique ways.  One approach that worked excellently with one person may yield a different response from someone else.  The DISC model for understanding behavioral styles is a thoroughly researched system for understanding human behavior.  It is called DISC because of the first letter of each of the four styles:

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What are the Interpersonal Skills You Need at Work?

By Susan Cullen on Mon, Mar 14, 2011 @ 09:20 AM

A lot has been said about the importance of interpersonal skills.  But just what are they, and which ones are most important?  Daniel Goleman states that "Emotional Intelligence" is even more of a contributor to business success than IQ.  In his groundbreaking book Working with Emotional Intelligence, he says "On average, close to 90 percent of success in leadership was attributable to emotional intelligence".  Goleman defines Emotional Intelligence as having these four competencies:

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Interpersonal Skills at Work Quotes

By Susan Cullen on Fri, Mar 11, 2011 @ 08:19 AM

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Best Quote About Time

By Susan Cullen on Mon, Mar 07, 2011 @ 09:04 AM

My husband's cousin, Pamela, recently sent us a quote about the passing of time that really touched me.  Our beloved "Aunt Theresa" just recently passed away.  We always knew her to be the wonderfully wise matriarch of the family.  Her words of wisdom to always do your best have left a legacy that lives on in each of us.

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Startling Statistics About How We Spend Our Time

By Susan Cullen on Fri, Mar 04, 2011 @ 09:44 AM

Do you ever feel like you are spinning your wheels each day?  Have you ever wondered if how you spend your time is similar to how other people spend theirs?  The American Time Use Survey conducted by the Bureau of Labor Statistics found that after work and sleep, there's really not much time left for anything else by the average working American.  This is how the average working person spends their time on a daily basis:

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10 Time Management Quotes

By Susan Cullen on Mon, Feb 28, 2011 @ 09:02 AM

Sometimes a great quote can say it all in a few direct yet simple words.  Below please find 10 quotes about time management that do just that:

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8 Tips for Managing Interruptions at Work

By Susan Cullen on Thu, Feb 24, 2011 @ 01:57 PM

Learning how to deal with interruptions at work can be quite a challenge.  The average person spends over 2 hours of each day just dealing with interruptions.  In fact, the statistics showing how frequently interruptions at work occur is staggering.  So how can you better keep them under control?  Here are some helpful tips to remember:

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6 Startling Statistics about Interruptions at Work

By Susan Cullen on Mon, Feb 21, 2011 @ 12:01 PM

You've certainly felt the pain of distractions and interruptions at work.  Have you been putting all your focus into completing a certain task, been interrupted, and then afterwards can't remember where you were?  Or worse yet, you don't ever go back to your original place?

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4 Work Style Secrets for Creating Team Synergy

By Susan Cullen on Thu, Feb 17, 2011 @ 09:52 AM

Have you ever wondered what really makes teams of people "gel"?  Why do some just click and others don't?  There are actually several interpersonal skills that team members may not even know about that can make a world of difference.  The key is to understand our different work styles.

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5 Steps for Overcoming Procrastination NOW!

By Susan Cullen on Tue, Feb 15, 2011 @ 10:49 AM

Recorded Radio Show - Time and Priority Management - Susan Cullen


You've heard it said that "Successful People Do the Things Unsuccessful People Don't Want to Do."  There's a great deal of truth in that statement and it demonstrates the value of accomplishing goals by overcoming procrastination.  It's important to first understand why you are procrastinating and then take steps to overcome those tendencies.  There are 5 important steps to take, as follows:

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3 Keys to Overcoming Procrastination

By Susan Cullen on Fri, Feb 11, 2011 @ 10:27 AM

Recorded Radio Show - Time and Priority Management - Susan Cullen


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Interpersonal Skills: The Missing Link for Creating Team Synergy

By Susan Cullen on Tue, Feb 08, 2011 @ 03:07 PM

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Focus on Your Most Important Activities for Better Time Management

By Susan Cullen on Tue, Feb 01, 2011 @ 11:25 AM

It seems the world is moving faster and faster these days.  You constantly have information streaming to you from people in the office, meetings, email, voice messages, texts.  You're trying to keep on top of it all and it can sometimes feel practically impossible.

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Five Stages of Team Development

By Susan Cullen on Mon, Jan 31, 2011 @ 04:11 PM

Teams grow and develop at different rates and times.  However, they do all follow fairly predictable stages of maturity in their effort to create team synergy.  Each stage is characterized by unique strengths and weaknesses.  As you review these, ask yourself which stage you think your team is in:

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How Poor Time Management Impacts Your Self-Esteem

By Susan Cullen on Mon, Jan 31, 2011 @ 02:59 PM

We all want to keep up.  With today's current unemployment rate, you especially want to hold onto your job.  However, when so many companies are downsizing, those employees who remain are left to pick up the slack of the ones that are gone.  This adds additional stress because the workload consistently gets heavier.  All of this can take a very real toll on your self-esteem.  You may not have recognized it.  You may not have spoken about it.  But it can be very real nonetheless.  See if you identify with any of the symptoms below:

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5 Symptoms of Poor Time Management at Work

By Susan Cullen on Mon, Jan 24, 2011 @ 10:36 AM

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Assess Time Management Skills to Create Team Synergy

By Susan Cullen on Mon, Jan 17, 2011 @ 11:28 AM

Have you ever wished your team could all be moving in the same direction?  Could a lack of focus and alignment be preventing your team from accomplishing your most important priorities?

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5 Tips That Make Time Management Training Really Work

By Susan Cullen on Mon, Jan 17, 2011 @ 10:13 AM

If you want time management training that works for the long-run, there are five tips any effective training program should have:

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Online Time Management Course

By Susan Cullen on Mon, Dec 20, 2010 @ 10:12 AM

Do you relate to any of these challenges?

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Five Steps to Master Your Time

By Susan Cullen on Thu, Dec 16, 2010 @ 02:22 PM

Let’s face it. Information is coming at us faster than ever before. We are constantly receiving a steady flow of emails, text messages, phone calls and voice mails. The downside of communication technology is that it is making everything URGENT. It takes real discipline to determine the difference between what is really important from what is just urgent. But it’s this difference that gives you the ability to be really productive, as opposed to just really busy.

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Webinar-Meet the Needs of Today's Managers with Live Virtual Training

By Susan Cullen on Mon, Nov 08, 2010 @ 10:12 AM

Research indicates there is a growing need for organizations to provide more virtual resources for training and development.  There is also a need to help your managers identify how to best motivate, coach and engage their staff, even in changing turbulent times.

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Checklist for Live Virtual Training

By Susan Cullen on Mon, Oct 25, 2010 @ 11:10 AM

Preparing, Delivering and Reinforcing Your Live Virtual Training

When conducting a live virtual training course, it is especially important to be organized during each step of the process.  Below please find a checklist that may help you.

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Proven Methods to Enhance Learning and Productivity

By Susan Cullen on Thu, Oct 21, 2010 @ 08:36 AM

This article describes how investments in many types of training programs are usually wasted, and how to implement the best available options for enhancing learner retention and increasing your organization's ROI.

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Webinar Recording - Best Practices for Live Virtual Training

By Susan Cullen on Mon, Oct 11, 2010 @ 10:26 AM

Has your budget been cut but you still need to provide best-in-class learning solutions?  Live virtual training is growing in use and can actually enhance learner retention....if you use proven techniques adapted for the virtual classroom.  We are early adopters of live virtual learning and have found what works and what doesn't.  Join use for this FREE webinar in which we will address:

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Three Key Steps to Maximize Learning on a Minimized Budget

By Susan Cullen on Wed, Sep 22, 2010 @ 01:32 PM

As organizations are looking for ways to do more with less in today's economy, the pressure is greater than ever to provide cost-effective, flexible resources that meet the needs of today's learner.  At the same time, it's never been more important to develop a skilled workforce capable of competing in today's market.

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Keys for Adapting Your Behavioral Style to Others

By Susan Cullen on Fri, Sep 10, 2010 @ 09:56 AM

Earlier this week, I wrote a blog article entitled “Know your Style to Get Ahead. It discussed the 4 different behavioral styles. In case you missed it, you can read that article here.  I’d like to build on that article now and share some tips for applying behavioral style knowledge to advance your career.

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Know Your Behavioral Style to Get Ahead

By Susan Cullen on Wed, Sep 08, 2010 @ 01:40 PM

Do you ever wonder what makes some people seem to almost magically advance their careers forward while others, with similar backgrounds, go unnoticed?  What makes them so special?  How can you discover what gives them the hidden edge?

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Email Etiquette Tips - Part 2

By Susan Cullen on Wed, Sep 01, 2010 @ 10:32 AM

This is the second part of our article on “Email Etiquette”.  With all of the emails we receive these days here are a few tips on the does and don’ts of email etiquette.

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Email Etiquette Tips

By Susan Cullen on Fri, Aug 27, 2010 @ 09:23 AM

We are all inundated with email these days.  Because we get so much of it, we make very quick decisions about what to open and what to delete.  We don't want to receive unimportant or unnecessary emails, and improper email etiquette bogs down an organization and shines a poor light on the sender.

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Five Benefits from Online Learning

By Susan Cullen on Tue, Aug 03, 2010 @ 11:31 AM

There are many benefits to be gained from participating in an online elearning course. We believe that in order to have a good online course it needs to be engaging and interactive. Some of the key benefits include:

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Learned Optimism

By Susan Cullen on Tue, Jun 29, 2010 @ 12:17 PM

In today's tough economy, with more and more people struggling to either find a job, hang on to the one they have, or make their businesses prosper, it's important to recognize everything we can do to help us be more productive.  Martin Seligman, Director of the Positive Psychology Center at the University of Pennsylvania, wrote an intriguing book called Learned Optimism.   In his book, he offers many simple techniques to break an “I-give-up” habit and develop a more constructive explanatory style during challenging times.  This can help you develop a more positive inner dialogue that has been found to break up depression, boost your immune system, better develop your potential, and just plain make you happier.

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Success Secrets for Delivering Live Virtual Training

By Susan Cullen on Wed, Jun 16, 2010 @ 10:48 AM

Has your budget been cut but you still need to provide best-in-class learning solutions?  Live virtual training is growing in use and can actually enhance learner retention....if you use proven techniques adapted for the virtual classroom.  We are early adopters of live virtual learning and have found what works and what doesn't. We learned the hard way 10 years ago when we first started delivering live virtual classes.  Now you can benefit from our 10 years of experience...we are happy to share.

When delivered effectively, live virtual training can be even more engaging than the traditional face-to-face classroom.  You can keep all the participants actively involved.  You can keep everyone on their toes.  You can make it entertaining, inspiring and action-filled.  But you do need to know the secrets to success that will help you do that.

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Time and Priority Management - Recorded Radio Show

By Susan Cullen on Wed, May 26, 2010 @ 02:08 PM

This is a subject that will be of interest to both seasoned sales vets and rookies, as well as listeners in general.  We all face the same daily dilemma: too much to do and not enough time to do it.  Time management concerns, how we resolve that dilemma.  Time, not activities, is the limiting factor. 

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Seven Steps to Make Live Virtual Training Highly Interactive

By Kathie Dorus on Mon, Apr 12, 2010 @ 11:18 AM

People can initially be concerned that live virtual training cannot be as interactive as the traditional face-to-face approach, but this isn't necessarily true.  The key is to design your program well by constantly keeping it moving and keeping participants engaged.  Some ways to do this include:

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Customer Loyalty is a Relationship Business

By Susan Cullen on Fri, Apr 09, 2010 @ 10:55 AM

When it comes to maintaining loyal customers, one simple fact never changes: It's all about the relationship you have with them. They already know all about your company's products and services - and they've already become your customer.  But in today's day and age, competition for that same customer is increasing.  You've got to find a way to keep them for life.  Once that relationship is developed, you want to keep it strong.  Identify what your client needs and go the extra mile to provide it.  One way to do that is to recognize their behavioral style.

About Behavioral Styles
You've probably seen from your own experience how one sales and service approach worked great with one person, yet you got a very different reaction from someone else.  Behavioral styles impact:

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Best Practices for Live Virtual Training

By Susan Cullen on Mon, Mar 15, 2010 @ 02:57 PM

Has your budget been cut but you still need to provide best-in-class learning solutions?  Live virtual training is growing in use and can actually enhance learner retention.... if you use proven techniques adapted for the virtual classroom.  We are early adopters of live virtual learning and have found what works and what doesn't.  Join us for this FREE recorded webinar in which we will address:
  • How you can make your virtual training stick for long-term learning impact
  • How to build accountability into your course design
  • How to blend self-paced elearning with live virtual learning
  • Best practice case studies
  • Resources available you can use now
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Six Startling Statistics about Email Use

By Susan Cullen on Mon, Mar 08, 2010 @ 12:17 PM

Yes, technology has changed things.   Now almost everyone has some kind of email account(s), and it's getting harder and harder to "unplug".  Just how have emails and text messaging impacted us?  I thought you'd be interested in some startling statistics:

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Customer Loyalty is a DiSC Relationship Business

By Susan Cullen on Mon, Feb 22, 2010 @ 09:04 AM

When it comes to maintaining loyal customers, one simple fact never changes: It's all about the relationship you have with them. They already know all about your company's products and services - and they've already become your customer.  But in today's day and age, competition for that same customer is increasing.  You've got to find a way to keep them for life.  Once that relationship is developed, you want to keep it strong.  Identify what your client needs and go the extra mile to provide it.  One way to do that is to recognize their behavioral style.

About Behavioral Styles
You've probably seen from your own experience how one sales and service approach worked great with one person, yet you got a very different reaction from someone else.  Behavioral styles impact:

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Why Optimists Earn So Much More

By Susan Cullen on Mon, Feb 01, 2010 @ 11:30 AM

In today's tough economy, with more and more people struggling to either find a job, hang on to the one they have, or make their businesses prosper, it's important to recognize everything we can do to help us be more productive.  Martin Seligman, Director of the Positive Psychology Center at the University of Pennsylvania, wrote an intriguing book called Learned Optimism.   In his book, he offers many simple techniques to break an "I-give-up" habit and develop a more constructive explanatory style during challenging times.  This can help you develop a more positive inner dialogue that has been found to break up depression, boost your immune system, better develop your potential, and just plain make you happier.

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Five Skills Every Manager Needs to Survive In Today's Economy

By Susan Cullen on Thu, Nov 12, 2009 @ 10:28 AM

Let’s face it:  Our current economy has put more pressure than ever on our managers.  Not only do they need to do more with less, they have to keep everyone motivated and engaged at the same time.  Managers can feel caught in the middle between what the organization needs, and what their employees need.  If you are a manager, struggling with these challenges, your role is critical now.  The following 5 key skills, when mastered effectively, can help you succeed even in today’s tough economy.

  1. Identify and Align with Key Organizational Priorities.   It’s important to understand how the current economy has impacted your organization.  What’s most important for your company to succeed right now?   Make sure you know.  Then identify how this should impact your priorities as a manager.  Communicate these priorities to your staff, and communicate them consistently.  Make sure everyone is aligned and understands how their role helps the organization navigate through today’s choppy waters.

  2. Manage Your Time to Focus on These Priorities.   It’s hard to disconnect from all our communication devices:  text messages, voice mail, constant emails, interruptions, and all sorts of staff crises.  However, the challenge every manager faces is the need to prioritize what is REALLY important from what is just urgent.  When the going gets tough, it is more important than ever to make sure you are accomplishing your most important priorities.  So remind yourself often what your critical objectives are.   Don’t let all the pressing demands of the day keep you busy, instead of effective.

  3. Coach Your Staff to Succeed.   Your key role as a manager is helping your staff to succeed.  That means that you have got to help them stay focused on accomplishing their key priorities as well.  You need to be so clearly tuned in to them that you know when they are slipping.  Then you will need to coach them in the most effective way possible when they get off track.  Help them to take ownership when they need to improve, and find the best strategies for success.

  4. Create a Motivational Environment.  Your staff can also be facing additional pressure and work demands right now.  You need to do everything in your power to keep them engaged.  Don’t ever underestimate the power of gratitude and appreciation.  Let your staff know what you value about each individual.  Be sincere and communicate it often.  You’ll be amazed at how powerful the strategy of expressed praise can be.

  5. Become an Effective Change Agent.  The only constant we have is change.  To survive in today’s economy you need to embrace change and help your staff do the same.  Communicate openly when a change is about to occur and explain the benefits to the organization and/or your employees.  Help everyone understand how their actions can benefit the company by implementing the change. Although difficult at first, they’ll follow your lead and the new change will be accepted.
You can lead your staff through today’s economic challenges to be even stronger when the economy finally improves.  You, too, will become stronger in the process as a result.   Remember that your staff will watch how YOU step up to the challenge.  They will model your attitudes, actions and beliefs.  So use any challenge you experience as an opportunity to model what you want to see in others.  When you do, you will have mastered key elements of effective leadership, even in a tough economy.

To learn how you can gain these critical skills for yourself and/or your organization, check out our free recorded webinar entitled “ How Live Virtual Management Training Can Meet the Needs of Today’s Managers”.   This one hour recorded webinar will expand on this article further, and show you how you can gain these skills, even on a minimized budget.

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3 Elements of Effective Performance Discussions

By Susan Cullen on Mon, Nov 09, 2009 @ 12:58 PM

One of the most difficult conversations most managers ever have is when they need to meet with an employee to discuss a performance problem.  Most managers either put this discussion off altogether (just hoping against hope it will go away), or so clearly mismanage the discussion that the employee leaves feeling demoralized and unmotivated.  However, the following three strategies can help you the next time you find yourself needing to coach an employee to improve.

  1. Focus on specific performance issues, not personality.  You may just know that the performance issue is obvious to the employee, but that is frequently not the case.  It can be very tempting to use general language like “not a team player”, or “attitude problem”, but the other party won’t understand what you mean.  They will probably get defensive and then you’ve immediately lost any hope of having a positive outcome.  So make sure you are clear and specific when describing the problem.  Instead of complaining that they weren’t a team player, say instead “When you missed the deadline by 2 days, it caused the whole team to be behind on this project”.  As a result, you will be focusing on the performance issue in a clear way and not making what can be perceived as a personality attack.


  2. Encourage the employee to take ownership for solving the problem.  One of the best ways to do this is to ask him or her what suggestions they have for improving.  This puts the responsibility on their back, and not on yours.  By engaging them in the solution, you are encouraging ownership of not just the problem but also the solution.  This gives them the opportunity to feel more empowered and willing to make a change.  Your goal is not to assign blame or make someone feel guilty; your goal is to improve the problem in the future.


  3. Set a follow-up date.  It can be tempting a heave a sigh of relief when you get to the end of the performance discussion and pat yourself on the back for accomplishing the first 2 strategies.  But if you end the conversation there, even though it went well, it won’t be successful.  There’s a strong likelihood that the employee may leave with all the best intentions, but can loose focus when meeting the rest of their daily demands.  To keep them on track, you will want to make sure you set a specific follow-up date and time to measure improvement.  Don’t say “Let’s review this sometime next month” or you can both get distracted.  Instead schedule a specific date and time to monitor progress.  This will ensure the employee understands how important this issue is to you, and the results achieved will be significantly higher.
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Benefits of Behavioral Interviewing

By Susan Cullen on Fri, Aug 14, 2009 @ 09:28 AM

Have you ever wished you had a crystal ball that would tell you BEFORE you hired a candidate if they were actually going to be a good fit?  Have you ever scratched your head AFTER you made a bad hiring decision, and wished you never even hired an employee in the first place?

Making sure you have the right person, in the right position, at the right time, takes much more than a crystal ball.  It takes knowledge of effective interviewing skills, and the ability to implement them.

One of the most effective approaches for interviewing is called Behavioral Interviewing.  It works off the premise that future behavior is best predicted by past behavior.  To be sure that a candidate has the capabilities needed to perform the job, you need some degree of proof that they have demonstrated these capabilities in the past.  A behavioral interview is a series of open-ended questions that help you obtain a good picture of a person’s capabilities in previous positions.

Preparation before the interview is essential.  To prepare for a behavioral interview, first identify the key competencies needed in the position.  Many people tend to focus primarily on the technical skills needed.  However, performance skills are also incredibly important competencies for success.  Examples of performance skills include problem solving, communication, analytical thinking, results-orientation, etc.

Once you have gathered information regarding all the skills required for the position, it is important to prepare a list of behavioral-based interview questions designed to critique the candidates past performance around those competencies.   Most behavior based interview questions ask the candidate to provide detailed information regarding:

•    A past situation where they demonstrated those skills
•    The behavior that the candidate performed
•    The outcome of that behavior

An example of a behavior-based question designed to assess the competency of effective time management would be:  “Tell me about a time when you were faced with a number of priorities to accomplish in a relatively short time frame.”

Then the interviewer would probe deeper by asking

•    “What kinds of things did you consider?”  
•    “How did you respond to the pressure?”
•    “What was the result?”

The interviewer can gain great insight into the candidate’s capabilities as the candidate is asked to provide a specific, detailed picture of his or her performance in a past situation. 

As a result, a more objective assessment of the candidate’s strengths and development needs can be achieved.  Although it may not be a crystal ball, it provides a much higher likelihood of making more informed hiring decisions.

To learn more about developing the skills needed to interview effectively, please review our Behavioral Interviewing Courseware on the web.

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How to Enhance Organizational Accountability in 6 Months

By Susan Cullen on Thu, Apr 02, 2009 @ 02:45 PM

How to Enhance Organizational Accountabity...and Improve Your Bottom Line!
Achieve Sustainable Business Results in Accelerated Time Frames

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Management Training Can Meet the Needs of Today's Managers

By Susan Cullen on Thu, Feb 12, 2009 @ 11:51 AM

In tough economic times, you need a proven strategy to help your managers succeed. They need to be able to motivate, coach and enable employees to deal with constant change. They need to eliminate the fear that uncertainty brings. And you need to help them gain those skills, even on a minimized budget.

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Time Management Workshop

By Susan Cullen on Thu, Feb 12, 2009 @ 11:36 AM

Our on-line instructor-led Time Management program requires minimum time away from one’s office duties. The individualized Time Mastery profile helps each participant create an Action Plan for improvement and the reinforcement module enhances ongoing behavior change.

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Upcoming workshops

By Susan Cullen on Wed, Sep 10, 2008 @ 12:08 PM

Retention Strategies That Work - Helping Managers Retain and Engage their Staff Workshop

Class Schedule
Contact us to learn more about dates and times for this course, and/or the possibility of scheduling it for your organization.

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Techniques for Retaining and Engaging Your Workforce

By Susan Cullen on Tue, Jun 24, 2008 @ 10:56 AM

If your organization is aware of the tremendous cost associated with turnover, and you realize you are losing some of your best people, it is important to assess the symptoms and address methods for enhancing employee retention.

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3 Essential Management Skills to Increase Team Performance

By Susan Cullen on Tue, Jun 24, 2008 @ 10:45 AM

I’m sure you’re wondering, “Why should I listen to this person. What does she have to tell me that I haven’t already heard or already know.”

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Upcoming Events - Free Webinars

By Susan Cullen on Tue, Jun 24, 2008 @ 10:26 AM

How To Improve Management Coaching Skills for Dramatic Results

This is a FREE online instructor-led session that will answer the question: How do we develop managers who can coach employees to get results? And how can we create a culture where employees are engaged and committed to excellence?

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Retaining New Employees - an Online Self-Paced Course

By Susan Cullen on Tue, May 20, 2008 @ 02:08 PM

We have put together an online self-paced course that will help you to:

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Management Skills to Increase Team Performance

By Susan Cullen on Tue, May 20, 2008 @ 01:39 PM

My name is Susan Cullen. I am the President of Quantum Learning Solutions, Inc. and have been in the training industry for the past 18 years. Our focus has been to provide organizations with the most critical communication skills managers can use to significantly increase employee productivity and performance. Over the years, I have found that the three basic skills every manager needs to motivate and develop their staff are:

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Building A "Communication Bridge"

By Susan Cullen on Wed, Mar 29, 2006 @ 02:35 PM

How to Better Communicate with the Significant People in Your Life

How many times have you made these comments or heard your friends say any of the following:

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How Managers Can Help Retain their Best Employees

By Susan Cullen on Fri, Aug 26, 2005 @ 04:05 PM

A major problem for employers today is attracting the best talent, and then retaining key employees. Research shows that the key ingredient for retention lies within the manager’s ability to understand what employees really want.

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People Literacy - Understanding Behavioral Styles

By Susan Cullen on Fri, Aug 26, 2005 @ 02:27 PM

People literacy is knowing how to read and understand the behavioral style differences of others.

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Progress Reviews: Your Key To Effective Coaching

By Susan Cullen on Fri, Aug 26, 2005 @ 02:02 PM

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Checklist For High Performing Teams

By Susan Cullen on Fri, Aug 26, 2005 @ 01:57 PM

Why do some teams perform well while others struggle? How can you assess how effectively your team is working now, and identify methods for improvement?

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How To Conduct Effective Meetings

By Susan Cullen on Tue, Apr 05, 2005 @ 02:09 PM

Before you call your next meeting, the FIRST step is to decide if it is really essential. To determine that, ask yourself the following:

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Leadership: Wisdom of the Ages

By Susan Cullen on Tue, Apr 05, 2005 @ 02:06 PM

If you gather 100 experienced leaders together to share with you their most important secrets for success, you probably wouldn't hear a lot of academic theory or jargon. Instead, this is a good idea of what you’d hear:

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Understand Behavioral Styles to Increase Sales

By Susan Cullen on Tue, Apr 05, 2005 @ 01:30 PM

When it comes to effective selling, one simple fact never changes: Selling is a relationship business. You already know all about your company’s products and services – and you’ve learned the fundamental aspects of the sales cycle.

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