Leadership Training and Development

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Behavioral Interviewing

The purpose of this course is to make the interviewing process easier, more effective, and to provide you with the tools you need to ask the right questions to better discover if your candidate is the right person for the job.

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Coaching

This course we will identify and practice Five (5) keys to your coaching success and offer several important coaching tips. With exercises and case studies you will learn coaching skills and when to use them.

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Managing Performance Discussions

This course provides a process to help managers have a discussion with an employee when performance needs to improve. Also, a step-by-step outline for conducting the discussion.

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Understanding Behavioral Styles for Managers

This course shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.

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Reinforcing Understanding of Behavioral Styles for Managers

Shortened version of Understanding Behavioral Styles for Managers - learn how to recognize and adapt to the four different behavioral styles.

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Win-Win Negotiations for Managers

Review the strategies behind some common negotiation tactics and learn to recognize the pitfalls that you can avoid. Practice an effective process that will help you get a win/win.

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Leadership Training and Development Course Library

This library consists of six (6) Leadership eLearning Courses. You will also receive an Everything DiSCĀ® Workplace Profile.

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LEAP 2 LEADERSHIP eLearning Courseware Only

This course is delivered virtually, once a week, over a 5-week period. For more information about this course.

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LEAP 2 LEADERSHIP eLearning Courseware with Coaching Assistance

This course is delivered virtually, once a week, over a 5-week period. For more information about this course.

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LEAP 2 LEADERSHIP eLearning Courseware with Ongoing Coaching Support

This course is delivered virtually, once a week, over a 5-week period. For more information about this course.

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Team and Employee Training and Development

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Understanding Behavioral Styles for Teams 

Understanding Behavioral Styles for Teams shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. 

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Reinforcing Your Understanding of Behavioral Styles for Teams 

A shortened version of Understanding Behavioral Styles for Teams. Reinforce your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.

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Customer Service Training and Development

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Customer Focused Interviews

Learn professional sales interviewing techniques that will help you establish credibility and discover a prospect's important business needs.

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Establishing Credibility and Trust for Customer Service

This course will discuss what you can do to intentionally build trust and confidence with your customers.

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Handling Customer Complaints 

This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.  

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Questions Are The Answer for Customer Service 

This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one. 

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Understanding Behavioral Styles for Customer Service

Customer Service relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Learn how to recognize different behavior patterns, and develop adaptive skills to communicate successfully with others.

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Reinforcing Your Understanding of Behavioral Styles for Customer Service

A shortened version of Understanding Behavioral Styles for Customer Service. This course will help you reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills. 

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Win-Win Negotiations for Customer Service

In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.

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Customer Service Training and Development Course Library

Understand your customer, learn how to put the customer first, and leverage the potential that lies in every person on your team that touches a customer is the winning formula. Library consists of seven (7) Customer Service eLearning Courses. 

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Sales Training and Development

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Coaching for Sales Managers

In this course you will identify and practice five (5) keys to your sales coaching success. We'll offer several important coaching tips that you can blend easily into your every day routine with your sales team.

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Customer Focused Sales Interviews

Learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs. 

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Customer Focused Presentations

Learn how to best address the prospect's needs, wants, goals, and priorities during a sales presentation. There is a big difference between conducting a "presentation" versus a Customer Focused Presentation.

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Establishing Credibiity and Trust for Sales

Establishing positive credibility and trust allows sales people a better opportunity to create longer term business relationships. This course will discuss what you can do to build trust and confidence with your clients.

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Gaining Commitments to Action/Closing

 In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale - what to do if the prospect says "no thanks" and how to overcome objections when closing. 

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Introduction to Sales - Sales Professionals Make the Difference

This introductory course is intended to set the stage so you can sharpen your selling skills to become even more effective. Customer Focused Selling is not training for the sake of training. 

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Overcoming All Objections

This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive. 

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Prospecting to Create Interest

In this course, you will learn how to leverage your past success and use a system to identify, classify, and approach high level people and new opportunities. 

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Questions Are the Answer for Sales

Learn examples of good questions you can use immediately to get information you need. Find the difference between open-ended and closed-ended questions - when to use them. 

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Territory and Account Management

Learn the skills to: define your territory, understand your customer base, prioritize your clients and prospects. You will also learn a four-step method for managing and how to protect your territory.

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Understanding Behavioral Styles for Sales

This course shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.

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Reinforcing Your Understanding of Behavioral Styles eLearning.jpg

Reinforcing Your Understanding of Behavioral Styles for Sales

Shortened version of Understanding Behavioral Styles for Sales - learn how to recognize and adapt to the four different behavioral styles.

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Win-Win Negotiations

Review the strategies behind some common negotiation tactics and learn to recognize the pitfalls that you can avoid. Practice an effective process that will help you get a win/win.

Learn More - eLearning.jpg
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Sales Training and Development Course Library

This library consists of eleven (11) Sales Training eLearning Courses. You will also receive an Everything DiSCĀ® Workplace Profile.

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