Leadership Training and Development

  • Behavioral Interviewing
    The purpose of this course is to make the interviewing process easier, more effective, and to provide you with the tools you need to ask the right questions to better discover if your candidate is the right person for the job.

  • Coaching
    In this course we will identify and practice five (5) keys to your coaching success and offer several important coaching tips. Through exercises and case studies you will learn practical coaching skills and when to use them.

  • Managing Performance Discussions
    This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance.

  • Understanding Behavioral Styles for Managers 
    Managerial relationships often depend on adapting your managerial style. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.

  • Reinforcing Your Understanding of Behavioral Styles for Managers
     
    A shortened version of Understanding Behavioral Styles for Managers. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.

  • Win-Win Negotiations for Managers
    In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. People negotiate with people so recognizing how to address the behavioral styles of all involved is critical. You'll review the strategies behind some common negotiation tactics and learn to recognize the pitfalls that you can avoid. You'll realize there is no need to fear or to glamorize negotiating. It is nothing more than the process you use to reach agreement with another. You'll practice an effective negotiation process that will help you and the other party get to a win/win. If your goals include a mutually beneficial long-term relationship, this course can help you get there.

  • Leadership Training and Development Course Library
    People respect leaders, and the inspiration they generate. Despite the massive shifts in today's business landscape, one key success factor remains constant: leadership. Unlocking the leadership potential of your employees will drive your company to leadership in its industry. We deliver this training in a self-paced format over the Internet, on-demand, when it best suits your schedule - or your employee's schedule. This library consists of all of the courses above. For quantity discounts contact us or call 800-683-0681.

Book a Complimentary 30-Minute Phone Consultation with a Quantum Learning Solutions Representative

 Team and Employee Training and Development

  • Understanding Behavioral Styles for Teams
    Understanding Behavioral Styles for Teams shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.

  • Reinforcing Your Understanding of Behavioral Styles for Teams
    A shortened version of Understanding Behavioral Styles for Teams. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.

Customer Service Training and Development

  • Customer Focused Interviews
    In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.

  • Establishing Credibility and Trust for Customer Service
    Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers.

  • Handling Customer Complaints
    This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive. 

  • Questions Are The Answer for Customer Service 
    This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.

  • Understanding Behavioral Styles for Customer Service
    Customer Service relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.

  • Reinforcing Your Understanding of Behavioral Styles for Customer Service 
    A shortened version of Understanding Behavioral Styles for Customer Service. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.

  • Win-Win Negotiations for Customer Service 
    In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.

  • Customer Service Training and Development Course Library
    Customer Service organizations that create positive customer relationships will win in this new century. Maximizing the positive response potential for each Customer Service professional makes the difference between customer dissatisfaction, and customer delight. Understanding your customer, learning how to put the customer first, and leveraging the potential that lies in every person on your team that touches a customer is the winning formula. For quantity discounts contact us or call 800-683-0681.

Book a Complimentary 30-Minute Phone Consultation with a Quantum Learning Solutions Representative

Sales Training and Development

  • Coaching for Sales Managers
    The responsibilities of a sales manager or supervisor are varied. Some appear at times to be urgent. Likewise, others may be important but finding time to do them effectively can be a challenge. One responsibility far too critical to delay or not focus on consistently is your responsibility to coach people on your sales team. In this course you will identify and practice five (5) keys to your sales coaching success. We'll offer several important coaching tips that you can blend easily into your every day routine with your sales team. Through exercises and case studies you will learn practical sales coaching skills and when as well as how to apply them.

  • Customer Focused Sales Interviews 
    In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.

  • Customer Focused Presentations
    This course tells you how to best address the prospect's needs, wants, goals, and priorities during a presentation.

  • Establishing Credibility and Trust for Sales 
    Decisions to choose a vendor or supplier require all the people who come in contact with the client to establish some level of credibility and trust. Establishing positive credibility and trust allows sales people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your clients.

  • Gaining Commitments to Action/Closing 
    In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing styles, also, how to recognize buying signals from your prospect, and how to deal with them. We will see what closing method is most effective with different personality styles. We will also discuss what to do if the prospect says "no thanks" and how to overcome objections when closing. 

  • Introduction to Sales - Sales Professionals Make the Difference 
    Smart organizations invest in developing their salespeople's skills to gain and then keep the "competitive edge." This introductory course is intended to set the stage so you can sharpen your selling skills to become even more effective. Customer Focused Selling is not training for the sake of training. We are committed to help you incorporate our techniques into a "system" that will allow you to improve your personal results and exceed your business and personal goals.

  • Overcoming All Objections 
    This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.

  • Prospecting to Create Interest 
    In this course, you will learn how to leverage your past success and use a system to identify, classify, and approach high level people and new opportunities. We will also offer you tips on creating internal advocates from existing clients. We'll practice how to qualify an opportunity and how to plan ahead to get the most out of each client meeting.

  • Questions Are The Answer For Sales 
    This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.

  • Territory and Account Management 
    In this course you will learn the skills to: define your territory, understand your customer base, prioritize your clients and prospects. You will learn four-step method for managing your territory. You will also learn how to protect that territory.

  • Understanding Behavioral Styles for Sales 
    Effective selling often depends on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Sales shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.

  • Reinforcing Your Understanding of Behavioral Styles for Sales 
    A shortened version of Understanding Behavioral Styles for Sales. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.

  • Win-Win Negotiations 
    In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.

  • Sales Training and Development Course Library
    Sales organizations today face challenges that are unprecedented in American business history. Sales Training and Development gives every salesperson the potential to leap to higher sales plateaus. How? By learning a comprehensive set of basic skills and knowledge - the grounding they need to sell successfully, consistently. For quantity discounts contact us or call 800-683-0681.
Some of Our Clients
booz-logo.png
braskem-logo.png
discover-logo.png
xerox-logo.png
lockheed-logo.png
united-logo.png
balfour-logo.png
sunoco-logo.png