We've probably all had selling experiences where we just didn't click with the customer. Often times, this lack of chemistry caused us to lose the sale. What if we could adapt our selling style to various types of customers, reducing miscommunication and lost sales? The goal of this program is to help participants understand their selling tendencies and adapt to their customers' needs, generating more satisfying results.
Participants will be introduced to the DiSC® Learning Model, after which it will inform each step of the process.
- First, participants will use the model to discover the needs and preferences of customers with different styles.
- Then they will explore what works and what doesn't when communicating with each of the customer styles.
- Next, they will practice adapting to the different customer styles.
- Finally, participants will recognize how much they need to adapt to a specific key customer.
The Participant workbooks are sold separately, click here to purchase the customized workbooks. We will contact you after you order the workbooks to get the First Name, Last Name and email address of the participant for the customized workbook. OR you can call us with the information at 800-683-0681.
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