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AVAILABLE PROGRAMS

Quantum Learning Solutions, Inc.
1687 Barnswallow Road
Yardley, PA 19067 USA

Telephone
800-683-0681

Fax
(847) 506-1974
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Customer Service
The individual Customer Service representative today holds extraordinary influence over the consumer's entire relationship with a company. Maximizing the positive response potential for each Customer Service employee makes the difference between customer dissatisfaction, and customer delight. And maximizing the positive influence of Customer Service professionals is what CRKInteractive is all about.
 

Customer Focused Sales Interviews
In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.
Your Price:  $37.00
 

Customer Service Training and Development Subscription
The individual Customer Service representative today holds extraordinary influence over the consumer's entire relationship with a company. Maximizing the positive response potential for each Customer Service employee makes the difference between customer dissatisfaction, and customer delight. And maximizing the positive influence of Customer Service professionals is what CRKInteractive is all about.
Your Price:  $159.00
 

Establishing Credibility and Trust For Customer Service
Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. This course will discuss what you can do to intentionally build trust and confidence with your customers.
Your Price:  $37.00
 

Handling Customer Complaints
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
Your Price:  $37.00
 

Questions Are The Answer for Customer Service
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.
Your Price:  $37.00
 

Reinforcing Your Understanding Of Behavioral Styles for Customer Service
A shortened version of Understanding Behavioral Styles for Customer Service. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
Your Price:  $20.00
 

Understanding Behavioral Styles for Customer Service
Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
Your Price:  $37.00
 

Win-Win Negotiations
In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.
Your Price:  $37.00
 
 


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