Managing Performance Discussions

This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance.

Audience:
1. Managers
2. Team Leaders
3. Coaches
4. Sponsors
5. Anyone needing to council others on performance

9 Lessons (Approx. 2 hours):
1. How to Use This Course
2. Introduction
3. Overview of Managing Performance Discussions
4. Key Communication Skills - Describe Specific Behavior and Outcomes
5. Key Communication Skills - Use Effective Questioning Skills
6. Key Communication Skills - Use Listening Skills
7. Seven-Step Process
8. Practical Application
9. Knowledge Assessment

How to Order:
Click the "Add to Cart" button below.  After purchasing this online course a Quantum Learning representative will email you instructions and a link to the course.  You will receive your email within 1 business day.

Requirements:
800 x 600 Screen Resolution and up AND
Microsoft IE 4.0 and up (More Info) OR
Netscape 4.5 and up (More Info) OR
AOL 5.0 and up (More Info) AND
Flash 5.0 and up (More Info).