This program will address why challenging questions, stalls and objections are normal in the sales process and how to deal effectively with them. The session will present a method for dealing with different types of resistance. Participants will learn how to "listen actively" to the objections they hear and list the objections they hear most often. A process to overcome all of these objections will then be addressed.
The Overcoming Objections course is available in the following formats:
- Traditional Instructor-Led Classroom. This course can be customized for your organization and delivered by a facilitator to employees at your location.
- Self-Paced Elearning Course. This course is available to any individual at any time. It includes a Learning Assessment with Certificate of Completion.
- Live Online Course. This course is delivered by a facilitator over the internet. It is highly interactive and ideal for geographically dispersed participant groups.
Participant Comments
"This program gave me a system for handling any objection I might hear. Thank you!"
"The ability to use the reframing techniques was very helpful."
"I listen more before jumping in with a response now when I hear an objection."
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