A tough economy requires more than just talk. It necessitates action and results from your leaders to encourage greater innovation and the flexibility needed to meet today's demands. This program provides leaders with the skills, tools and methodology to use a trust-based leadership approach that delivers measurable and sustainable results. It consists of a 2 day training program and a required workplace application project. This ensures that leaders use the knowledge and skills learned to increase trust and engagement in their teams. It focuses leaders on taking their teams beyond engagement to delivering value competitors cannot match.
Printable Version - To print a one page description of this course.
Program Length: 2 days or 4 half days, plus Leader's Follow-Up Application
DAY 1: INCREASING FLEXIBILITY
Flexibility, the ability to adapt quickly to change, is an essential starting point for leaders needing to respond effectively to continually changing customer needs.
- Leaders clarify the role of today's leader:
- Having the flexibility to lead in a rapidly changing environment
- Making innovation everyone's job
- Managing the environment, not people
- Leaders get feedback about their leadership style and leadership priorities based on the DiSC Behavioral Model
- Leaders increase their self-awareness and self-management competencies by learning to manage instinctive reactions to change and be more objective in decision making
Key Topics:
- Personal Responsibility Model
- Emotional Intelligence - Personal Competencies
- The Elements of Trust
- Trust-Based Leadership
- The Change Cycles
Learning Instruments Used:
DAY 2: INCREASING EMPLOYEE ENGAGEMENT
Employees come to work every day with unspoken expectations. How well those expectations are met has a significant impact on how engaged the employee will be.
- Leaders learn to use the Work Expectations Profile to identify their employees' expectations, and whether they are met or unmet.
- Leaders also identify their own expectations and what impact their expectation shave on the work environment they create.
- Leaders develop skills in using the Work Expectations Profile to improve communication with their employees, specifically focusing on increasing engagement and trust.
- Leaders develop action plans for creating a work environment that focuses all team members on delivering exceptional value to both internal and external customers.
Key Topics:
- Emotional Intelligence - Interpersonal Competencies
- People Skills
- The Passion Pyramid
- The Values that Build Trust
Learning Instruments Used:
LEADER'S FOLLOW-UP APPLICATION
- Take all team members through the Work Expectations Profile
- Use process provided to clarify employee expectations and needs in order to respond appropriately.