Establishing Credibility and Trust For Customer Service - Online Self-Paced Course

Establishing Credibility and Trust for Customer Service - Online Self-Paced CourseDecisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers.

Audience:

  1. Customer Service/Care Professionals 
  2. Account Managers
  3. Anyone working with customers
9 Lessons (Approx. 2 hours):
  1. How to Use This Course
  2. Overview 
  3. Building Credibility 
  4. Building Rapport and Trust
  5. The Four Elements of Trust
  6. Pacing
  7. Listening
  8. Feedback
  9. Knowledge Assessment  
  

Personal Listening Profile® is optional to
purchase for use in Lesson 7.
To purchase the profile

1-9 Courses:         $37/each
10-19 Courses:     $36/each
20-49 Courses:     $35/each
50-99 Courses:     $34/each

Contact me to process the quantity discounts or call 800-683-0681.

To preview this course

Requirements:
800 x 600 Screen Resolution and up AND
Microsoft IE 4.0 and up (More Info) OR
Netscape 4.5 and up (More Info) OR
AOL 5.0 and up (More Info) AND
Flash 5.0 and up (More Info).  

    
Purchase Establishing Credibility and Trust for Customer Service - Online Self-Paced Course