Win-Win Negotiations - Online Self-Paced Course

Win-Win Negoations for Customer Service - Online Self-paced courseIn this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.

Audience:

  1. Sales Professionals 
  2. Account Managers
  3. Anyone selling to customers
7 Lessons (Approx. 1 1/2 hours):
  1. How to Use This Course
  2. Introduction 
  3. Negotiation Strategies 
  4. Negotiation and Behavioral Styles
  5. Preparing for and Conducting Negotiations
  6. Finding the Win-Win
  7. Knowledge Assessment  
  

1-9 Courses:         $37/each
10-19 Courses:     $36/each
20-49 Courses:     $35/each
50-99 Courses:     $34/each

Contact me to process quantity discounts or call 800-683-0681.

To preview this course

Requirements:
800 x 600 Screen Resolution and up AND
Microsoft IE 4.0 and up (More Info) OR
Netscape 4.5 and up (More Info) OR
AOL 5.0 and up (More Info) AND
Flash 5.0 and up (More Info).  

    
Purchase - Win-Win Negotiations - Online Self-Paced Course