Questions Are The Answer For Customer Service - Online Self-Paced Course

Questions Are the Answer for Customer Service - Online Self-Paced Course

This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.

Audience:

  1. Customer Service/CareProfessionals 
  2. Account Managers
  3. Anyone working with customers
6 Lessons (Approx. 1 hours):
  1. How to Use This Course
  2. Introduction 
  3. Questions and Probes
  4. Categories of Questions and Probes
  5. Practical Application
  6. Knowledge Assessment  
  

1-9 Courses:         $37/each
10-19 Courses:     $36/each
20-49 Courses:     $35/each
50-99 Courses:     $34/each

Contact me to process quantity discounts or call 800-683-0681.

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Requirements:
800 x 600 Screen Resolution and up AND
Microsoft IE 4.0 and up (More Info) OR
Netscape 4.5 and up (More Info) OR
AOL 5.0 and up (More Info) AND
Flash 5.0 and up (More Info).  

    
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