On-Line Self-Paced Courses for Customer Service Training and Development

  • Customer Focused Interviews - In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.

  • Establishing Credibility and Trust for Customer Service - Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers.

  • Handling Customer Complaints - This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive. 

  • Questions Are The Answer for Customer Service - This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.

  • Understanding Behavioral Styles for Customer Service - Customer Service relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.

  • Reinforcing Your Understanding of Behavioral Styles for Customer Service - A shortened version of Understanding Behavioral Styles for Customer Service. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.

  • Win-Win Negotiations for Customer Service - In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win
  • Customer Service Training and Development Course Library - Customer Service organizations that create positive customer relationships will win in this new century. Maximizing the positive response potential for each Customer Service professional makes the difference between customer dissatisfaction, and customer delight. Understanding your customer, learning how to put the customer first, and leveraging the potential that lies in every person on your team that touches a customer is the winning formula. For quantity discounts contact us at 800-683-0681.