Create Trust by Addressing 3 Unspoken Questions

By Susan Cullen on Mon, Mar 28, 2011 @ 01:43 PM

Even if you are not a professional "sales person", you are always selling your ideas and suggestions to team members and other colleagues.  What many people may not realize, however, is that other people are silently asking themselves 3 questions about you.  This is especially true if they don't know you very well.

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Webinar Recording - Best Practices for Live Virtual Training

By Susan Cullen on Mon, Oct 11, 2010 @ 10:26 AM

Has your budget been cut but you still need to provide best-in-class learning solutions?  Live virtual training is growing in use and can actually enhance learner retention....if you use proven techniques adapted for the virtual classroom.  We are early adopters of live virtual learning and have found what works and what doesn't.  Join use for this FREE webinar in which we will address:

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Best Practices for Live Virtual Training

By Susan Cullen on Mon, Mar 15, 2010 @ 02:57 PM

Has your budget been cut but you still need to provide best-in-class learning solutions?  Live virtual training is growing in use and can actually enhance learner retention.... if you use proven techniques adapted for the virtual classroom.  We are early adopters of live virtual learning and have found what works and what doesn't.  Join us for this FREE recorded webinar in which we will address:
  • How you can make your virtual training stick for long-term learning impact
  • How to build accountability into your course design
  • How to blend self-paced elearning with live virtual learning
  • Best practice case studies
  • Resources available you can use now
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Customer Loyalty is a DiSC Relationship Business

By Susan Cullen on Mon, Feb 22, 2010 @ 09:04 AM

When it comes to maintaining loyal customers, one simple fact never changes: It's all about the relationship you have with them. They already know all about your company's products and services - and they've already become your customer.  But in today's day and age, competition for that same customer is increasing.  You've got to find a way to keep them for life.  Once that relationship is developed, you want to keep it strong.  Identify what your client needs and go the extra mile to provide it.  One way to do that is to recognize their behavioral style.

About Behavioral Styles
You've probably seen from your own experience how one sales and service approach worked great with one person, yet you got a very different reaction from someone else.  Behavioral styles impact:

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