Let's face it: The business climate looks very different today than it did even a few years ago. Organizations are looking for every way possible to give them a competitive edge in today's tough economy. The significant role a manager plays to engage their staff and increase team performance has never been more critical. Research has consistently shown that the relationship each employee has with their immediate manager or supervisor is the most important ingredient for helping them feel loyal to the organization and determined to give their best every day.
There are 3 critical skills that every manager or supervisor needs to engage and develop their staff. They are:
- Understand Individual Differences and Motivations.
Each individual has unique desires and approaches to work. It's important that managers learn how to recognize behavioral styles and learn to adapt their approach to be most effective with each individual they lead.
- Hire the Right Person to Begin With.
Everyone pays a heavy price when a bad hire is made. To make the best hiring decision possible, managers and everyone involved in the interviewing process need to use Behavioral Interviewing techniques consistently.
- Coach and Develop Staff on a Regular and Ongoing Basis.
It's never easy to talk with an employee when a performance problem exists. But that's the time when good coaching is needed the most. Managers need to understand the fundamental 7 steps involved in conducting an effective performance discussion. When this type of effective coaching exists, not only does the employee's performance improve but their motivation and desire to succeed become even stronger.
The skill level of managers has never been more important than it is today. Make sure these 3 critical steps become habits every manager in your organization uses on a regular and ongoing basis.
How to Learn More
Our free whitepaper entitled "Step Up to the Challenge: 3 Essential Management Skills to Increase Team Performance" provides additional information and resources for each of the steps listed above.
What additional skills have you found that managers need in today's work environment? Please share your thoughts with us below: