Every person has distinct ways of thinking, feeling, and acting, which reveal themselves in their behavior. These behaviors can be grouped into four major categories and 15 behavioral patterns. People who can recognize or “read” another person’s behavioral style are able to adjust their interaction. Armed with this knowledge, salespeople can communicate more effectively with different people. This module utilizes the DiSC® model for understanding human behavior.
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Program Length: Half day
Major Topics:
- The Four Dimensions of Behavior
- Understanding your DiSC Behavioral Style
- Behavioral Tendencies of Each Style
- How to Identify the Styles of Others
- Motivating and Communicating With Each Style
- Application Exercises and Role Play
Benefits To The Organization:
- Enhanced Client Loyalty
- Increased Sales Revenue
- Stronger Client Relationships
Benefits To The Individual:
- Self-Knowledge
- Awareness of Sales Tendencies and Approaches
- Ability to Develop Rapport Easily
- Enhance Working Relationships
- Increased Sales Productivity
This program utilizes a DiSC® Personal Profile Report to help each participant identify his or her own behavioral style tendencies.
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