This one-day experiential workshop addresses one of the most challenging aspects of developing an accountable work environment - holding others accountable when commitments are broken without creating fear, resistance or false compliance. Participants will learn a process and set of communication skills to hold others accountable in a way which is supportive and keeps the focus on accountable performance and behavior. The process is equally effective with direct reports, teammates, managers or people from other departments.
The body of the workshop addresses communication and coaching skills involved with holding others accountable. Building on the IMPAQ Personal Accountability Model, participants learn a simple to use five step process for holding others accountable. Participants practice preparing for effective communication, learning to prevent surprises and unintended consequences for anticipating possible reactions and responses.
Participants practice the skill of holding others accountable in a group setting by learning to create and monitor Interaction Agreements. Participants leave with an action plan supported by practical strategies and tools to improve their own accountability, along with the skills and confidence to hold others accountable.
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Program Length: One Day
Phase 1 - Accountable Delegation and Clear Agreements
Phase 2 - Essential Understanding for Holding Others Accountable
Phase 3 - Technique and Tools for Holding Others Accountable
Phase 4 - The Process for Holding Others Accountable
Phase 5 - Situational Guidelines for Holding Others Accountable
Outcomes of the Working Session
During this session, participants will:
- Learn a process for creating clear agreements and accountable delegation
- Identify the payoffs and costs of holding and not holding others accountable
- Apply a technique to prepare for having a difficult conversation
- Learn and apply the Accountable Coaching Technique for facilitating effective difficult conversations
- Practice a five-step process for holding others accountable
- Learn the strategies for holding a manager, teammates and others outside your team accountable
- Apply a process for creating group or team agreements