Managing Work Expectations

Work expectations are those things people consider likely to happen in their job situation, either now or in the future. In a typical employment situation, certain expectations – such as salary, hours and job duties – are clearly understood by both employer and employee. Other expectations, however, are so intimately linked to an individual’s concept of work that they often go unspoken or unacknowledged. Whether spoken or unspoken, a “psychological contract” of needs and expectations exists between employees and employers that affect job satisfaction and performance. This program provides a framework to help employees and managers understand and discuss these needs and expectations.

Program Length: ½ day

Major Topics:

• Research showing benefits of clearly-defined and communicated expectations
• The major focus of each expectation
• Reflecting on the degree each expectation is met or spoken
• Action steps needed to communicate effectively
• When it is important to adjust expectations

This program utilizes the Work Expectations Profile® to help participants explore the following expectations:

• Recognition
• Expression
• Diversity
• Structure
• Balance
• Autonomy
• Career Growth
• Teamwork
• Environment
• Stability

Benefits To The Organization:

• Increase productivity and employee satisfaction
• Reduce employee turnover
• Improve attitudes and job outlook
• Encourage personal accountability and responsibility

Benefits To The Individual:

• Identify one’s work expectations and discover which expectations are considered most important
• Learn how to communicate, initiate action, and adjust expectations
• Enjoy the benefits of increased job satisfaction and improved performance

Participant Comments

“The profile clarified some things I hadn’t admitted to myself. Now I know how to be happier at work. Thank you so much!”

“I realized that structure was much more important to me in my job than I thought. Now I have created more structure at my own desk, and asked for more clarification from my manager and co-workers. I’m much more productive… and definitely like my job better!”

"This was a great program and extremely helpful for me in my new position.”

“Very good class. A lot of information from the profile.”

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