Managing Performance Discussions

One of the most difficult conversations a manager must ever have with an employee is coaching them when a performance problem exists. Many managers put this discussion off altogether, or handle it ineffectively. As a result, the employee never gets the coaching needed, and performance does not improve. This course is designed to help a manager learn effective strategies for coaching someone else to improve performance.

Program Length: 1/2 to 1 Day

Major Topics:

First Half-Day

• What Employees Really Want from Their Jobs
• Key Communication Skills needed to enhance clarity and understanding
• How to Praise Effectively
• Coaching when a Performance Problem Exists
• Examining the Source of the Problem

Second Half-Day

• Identifying One’s Own Behavioral Style when Managing Others
• How to Identify the Employee’s Behavioral Style
• Methods for Adapting One’s Approach to Each Style During a Performance Discussion
• Strategies to Use and Avoid with Each Style during a Performance Discussion

Benefits To The Organization:

• Improve employee productivity
• Encourage employees to be more accountable
• Develop a feedback culture
• Enhance morale

Benefits To The Individual:

• Recognize what inspires people to perform effectively
• Understand the hidden “hot buttons” to avoid when discussing performance issues with different individuals
• Discuss performance issues in a way that is most motivating to each employee
• Develop comfort and confidence in the coaching process

This program utilizes a DiSC® (Personal Profile System®) assessment and report.

Also offered as an online self-paced course:

Managing Performance Discussions

This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance.

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Participant Comments

“This class really helped me. The Skill Practices put it all together”.

“Great class. I really liked having a structured process to follow.”

“I used to avoid having difficult conversations with my staff. Now I feel it won’t be that hard after all!”

“I wished I had this course when I first became a manager.”

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