Leadership 1: Fundamental Management Skills

It takes a special skill set to manage and lead others effectively. Research shows that most individuals, when first promoted to a management position, feel ill equipped for the role. More seasoned managers, when not provided with adequate training, have similar experiences. The Leadership 1 program is designed to provide new and experienced managers and supervisors with the fundamental skills needed to lead their staff to higher levels of productivity.

Program Length: 3 days or 6 half-days

Major Topics:

The Leadership 1 program can be tailored to meet your targeted objectives, using a variety of blended learning techniques. Some of the modules available include:

Leadership 1 Program Process:

Module 1: Key Communication Skills

Key skills to be used on a regular basis: Show Appreciation, Focus on Specifics, Ask Effective Questions, Listening Techniques

Module 2: Performance Coaching Discussions

Addressing performance issues in a way which encourages personal accountability and motivates real behavior change

Module 3: Performance Management Cycle

Establishing goals and objectives, Conducting consistent progress reviews and Conducting performance appraisals

Module 4: Behavioral Interviewing

Asking behavior-specific, targeted interview questions to determine a candidate’s ability to succeed in the job

Module 5: Leading Change

Improving ability to lead change and generate employee support for change efforts

Module 6: 360 Degree Feedback and Planning

Creating an individualized Development Plan after receiving feedback from one’s manager, direct reports and peers

Benefits To The Organization :

• Generate greater support among staff for new policies, procedures and initiatives
• Build stronger relationships with each direct report
• Communicate in a way that reduces misunderstandings
• Encourage a greater sense of responsibility and accountability among staff members
• Select the right candidate for a position
• Feel more confident and knowledgeable as a Leader

Benefits To The Individual :

• Recognize methods for communication which improve productivity
• Learn and practice techniques to address performance issues effectively
• Understand and practice methods to manage performance during the entire year, not just during the annual review
• Learn interviewing techniques which will improve hiring decisions
• Learn how to become a more effective leader of change
• Identify current strengths and development needs as a manager

Participant Comments:

“Excellent, very informative.”

“The 360-Degree feedback was great. It really helped me understand how I can be a better manager.”

“I’ve never been a very good interviewer. Now I feel like I will make better decisions”.

“I really enjoyed this program. I plan on implementing progress reviews with my staff from now on!

“Great job. The facilitator was fabulous. She kept us busy the entire course and the time just flew.”

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